Refund policy


Northwoods Fire and Patio Return and Refund Policy


Effective Date: May 6, 2025


1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Northwoods Fire and Patio website. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.


2. Contact Information


3. Return Eligibility Overview

  • Return Period: Seven (7) days from the date of receipt.
  • Return Processing Time: 7 days after we receive the return.
  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

3.1 Conditions for Return

  • Unused and Undamaged: Must be in the same condition as received.
  • Original Packaging: With all labels and tags attached.
  • Proof of Purchase: Required, along with a Return Merchandise Authorization (RMA).

4. Return Process


4.1 Initiating a Return


  1. Contact Customer Service within 7 days:
  2. Return Authorization:
    • If eligible, you will receive an RMA number and a prepaid shipping label (if applicable).

4.2 Preparing Your Return

  1. Package the Item Safely:
    • Use the original packaging.
    • Include all accessories, manuals, and free gifts.
  2. Include Documentation:
    • Include RMA and supporting materials or images.
  3. Attach Shipping Label:
    • Print and attach the provided return label.

4.3 Shipping the Return

  • Shipping Method:
    • Use the carrier specified in the return instructions.
    • Ship within 7 days of receiving the RMA and label.

5. Specific Return and Refund Conditions


5.1 Returns Due to Change of Mind

  • Eligibility:
    • Items must be unused, undamaged, and in original packaging.
    • Return must be requested within 7 days of receipt.
  • Refund: Issued to the original payment method minus restocking fees (typically 25%).

5.2 Defective or Damaged Goods

  • Notification: Contact us within 48 hours of delivery.
  • Documentation: Provide photo/video evidence.
  • Resolution: Replacement or full refund including return shipping.

5.3 Incorrect Product Received

  • Notification: Inform us immediately upon receipt.
  • Resolution: We'll arrange return shipping and send the correct product at no cost to you.

5.4 Product Never Arrived

  • Notification: Contact us if your order doesn’t arrive within the estimated timeframe.
  • Resolution: We will investigate and, if confirmed lost, issue a full refund or send a replacement.

5.5 Order Cancellation

  • Before Shipment: Cancel anytime for a full refund.
  • After Shipment: Follow the return procedure upon receipt.

6. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products: Items made to order or clearly personalized.
  • Gift Cards

7. Refund Process


7.1 Refund Conditions

  • Approval: Refunds are issued within 7 days of receiving and inspecting the returned item.
  • Notification: You’ll be notified via email whether your refund is approved or denied.
  • Condition: Items must meet the eligibility criteria in Section 3.

7.2 Refund Processing

  • Method: Refunds will be processed to the original payment method.
  • Time Frame: It may take up to 7 days for the refund to reflect in your account depending on your financial institution.

8. Exchanges


9. Legal Rights

This policy does not affect your statutory rights under applicable law.


10. Questions and Support

For assistance, please contact our Customer Service team:

Website: www.northwoodsfireandpatio.com

Company Name: Northwoods Fire and Patio

Street Address: 1034 24 3/4 Street, Cameron, WI 54822

Contact Form: Click Here

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

Note: By purchasing from our website, you agree to this Return and Refund Policy.